FAQ

Frequently Asked Questions

  • What experience does CWS have?

    CWS is backed by a team with decades of experience. CWS is owned and opperated by Distinct a web design company founded by Vincent Aguirre in 2013. Distinct has supported over 400+ clients in their web design and development needs. 

  • Why a 5 year contract?

    We understand that committing to a lengthy contract can sometimes be a difficult decision. However, since our website services are completely free of charge, we bundle our support for five years in order to generate income and ensure we can continue providing quality service. Our 5-year contracts also provide an added layer of security for customers, who are guaranteed the same level of care and customer service throughout the duration of their commitment.

  • Is there a catch?

    We are glad you asked because it may feel too good to be true. 


    However, we specifically designed our workflow to allow a low entry point so we can support nonprofits without upfront cost. 


    Because CWS is doing the up-front work of building your website for free, you are agreeing that during the first five years of your subscription, the website is non transferable. 

    After 5 years we hope you are a happy customer still, but you will be able to migrate your site away from CWS if you choose to do so. 


  • Why is Unlimited Support So important?

    Keeping your website up to date is important for a nonprofit because it helps to ensure accuracy in communication. As turnover of employees, directors, and board members occurs, new people need to be able to quickly access accurate information when they come on board. With an up-to-date website, new staff can quickly get the necessary information and resources they need to help the organization achieve its goals. Additionally, donors and volunteers want to know that their donations are being used effectively by an organization that is using modern options for communication and outreach. An up-to-date website helps show that the nonprofit is staying current with industry trends and technology so that it can better serve its stakeholders. 


  • How does Unlimited Support work?

    Our unlimited website support allows clients to submit their requests for their website via email. Our team of highly experienced web professionals will then evaluate the request and complete the necessary changes on behalf of the client. We make sure that our clients are completely satisfied with the work that we provide so they can enjoy a hassle-free experience when it comes to making changes to their websites. This includes website updates, content edits, design tweaks, bug fixing, and more. We also offer ongoing support in order to ensure that any problems or queries are addressed quickly and efficiently. 


  • Is CWS a non-profit?

    We are not a non-profit but we have a passion for nonprofits and small businesses. After 10+ years in web design we decided to focus our talents on those who need high value services at low cost! 

  • Can I reach a real human being when I have questions?

    We're all real humans here! Our Unlimited Support is your first stop, but if they can't help you via email we will connect you with another member of our team for a phone call. 

  • Do I own my website when I build with CWS?

    During the 5-year contract period, CWS retains the rights to the website, and the client does not own the website. However, the client can pay the remainder of the contract at any time and export their website. After the contract period, the client will own the rights to their website.

  • Can I use CWS for a for-profit business?

    Yes! If you beleive our approach fits your needs we are happy to work with you!

  • What if I like my website but I want unlimited support?

    That is fine with us! Sign up today to get started and we will have your support running in just a day or two. 

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